Shipping & Returns

Processing Time

We make every effort to process your order within 2-3 business days. Orders placed on weekends and holidays will be processed on the next business day and will be shipped, pending credit card verification, as fast as possible.

Shipping

We are pleased to offer shipping to select countries worldwide.

If your country is not currently available at checkout, we're actively expanding our international reach. If you'd like to see Bonjout available in your country, we'd love to hear from you at contact@bonjoutbeautystore.com.

Shipping Rates & Delivery Times:

• United States: Free standard shipping via UPS (3-7 business days, depending on location). Expedited shipping via FedEx (2-3 business days) is available for an additional $20.*
• International: We currently ship to select countries worldwide. Delivery typically arrives within (2–5 business days) depending on your destination and carrier availability. Shipping rates are calculated at checkout. Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

*Orders placed before 9 AM EST on business days (Monday to Friday, excluding holidays) with Express Shipping, will be processed and shipped the same day. Orders placed after 9 AM EST will be processed and shipped on the next business day.

Once your order ships, you will receive an email confirmation with a tracking number to monitor your delivery.

Please review carefully your shipping address at checkout to prevent any errors or delays. If you need to update your address after placing an order, contact us immediately at contact@bonjoutbeautystore.com with your order details. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed. Address updates may be subject to additional charges.

While we strive for timely delivery, Bonjout Beauty is not responsible for shipping delays caused by local delivery issues, customs processing, carrier disruptions, or any circumstances beyond our control.

If your order is marked as delivered but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, mailroom, front desk, or with anyone who might have accepted it on your behalf. Bonjout Beauty is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

For any additional shipping questions, feel free to reach out to us at contact@bonjoutbeautystore.com.

Orders Cancellations & Modifications

If you need to cancel or update your address after placing an order, contact us immediately at contact@bonjoutbeautystore.com. While we will do our best to accommodate your request, we cannot guarantee address changes and cancellations once an order has been processed. Any address modification may be subject to additional charges.

Unfortunately, we cannot cancel single items within an order. If your entire order is canceled, you will receive an email confirmation, and a full refund will be issued.

Returns

We accept returns within 30 days of purchase for products purchased on bonjoutbeauty.com. If you purchased Bonjout from one of our retail partners or another website, please contact the original place of purchase for assistance.

To start a return, email us at contact@bonjoutbeautystore.com with your order number, the product(s) you'd like to return, and the reason for your return. We’ll send you a prepaid shipping label to make the process as simple as possible.

Once your return has been received and inspected, your refund will be issued to your original form of payment within 10 business days. Original shipping fees are non-refundable.

Try Risk-Free 

Our Try Risk-Free policy lets you try your Bonjout formula with the matching sample before opening the full-size product. If the full-size product is returned completely unopened and unused, no restocking fee applies. 

If a full-size Bonjout product has been opened or used, it is generally not eligible for return. In certain circumstances, however, our team may choose to approve a refund after reviewing your request. In those cases, a fixed $6 restocking fee will be deducted from the refund.

Please note that replacement orders and items re-sent as a courtesy are not eligible for refund.

We monitor return activity and reserve the right to decline returns that do not meet our policy requirements or in cases of abuse.

If you have any questions, please reach out to us at contact@bonjoutbeautystore.com. We’re always happy to help.

Damaged Product/Wrong Order

We sincerely apologize if your order arrived damaged or if you received the wrong product—this is certainly not the experience we want you to have with Bonjout Beauty.

To ensure a prompt resolution, please report any damages or incorrect items within 7 days of delivery. Please email us at contact@bonjoutbeautystore.com with your order number and clear photos of the damaged item(s) or incorrect product received. Once we receive your email, we will review the issue and work to provide a replacement or resolution as quickly as possible.

Frequently Asked Questions

Does Bonjout Beauty ship outside the United States?

Yes. Bonjout Beauty ships internationally to select countries. Available destinations and shipping options are displayed at checkout based on your delivery address. International orders typically arrive within 2-5 business days, and shipping rates are calculated at checkout based on your destination. If your country isn’t available yet, email contact@bonjoutbeautystore.com to let us know..

Can I change my shipping address after I've placed my order?

If you need to change your shipping address, contact contact@bonjoutbeautystore.com as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once an order has begun processing.

Will I owe customs duties or import taxes on an international order?

No. All international orders ship DDP (Delivered Duty Paid), meaning duties, taxes, and customs fees are included in the total shown at checkout.

What if my order shows delivered but I never received it?

If your order is marked as delivered but you haven’t received it, please check your surroundings, mailroom, front desk, or with anyone who may have accepted it on your behalf. If you still can’t locate it, please contact us within 48 hours so our team can assist you.

Who do I contact if my shipping or return question isn't answered here?

For any additional shipping or return questions, please contact us at contact@bonjoutbeautystore.com with your order number and question. Our team will be happy to assist you.